Privacy Policy

Sutton Cleaner Privacy Policy

This Privacy Policy explains how Sutton Cleaner collects, uses, stores, and shares personal data relating to its customers in the Sutton Cleaner service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. Sutton Cleaner is committed to handling your information in a fair, transparent, and secure manner.

Scope of this Privacy Policy

This Privacy Policy applies to all individual customers and prospective customers who use Sutton Cleaner services or otherwise interact with Sutton Cleaner within the Sutton Cleaner service area. By engaging Sutton Cleaner, requesting a quote, or communicating with Sutton Cleaner, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.

Data Controller

Sutton Cleaner is the data controller for the personal data described in this Privacy Policy. As data controller, Sutton Cleaner determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with data protection law.

Categories of Personal Data Collected

Sutton Cleaner may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, service address, and general location within the Sutton Cleaner service area.

Communication details, such as your preferred contact method and the content of messages you send to Sutton Cleaner, including enquiries, feedback, and complaints.

Booking and service information, such as requested services, frequency of visits, property type, special instructions, and access details necessary for providing the service.

Billing and payment information, such as invoice details, payment status, and payment method information. Where payments are processed through third party payment processors, Sutton Cleaner will not have access to full card details.

Technical and usage information, such as information about how you interact with Sutton Cleaner online, including basic device and browser data, and interaction logs where applicable.

Preference information, such as your preferred days or times for services, product preferences, and communication preferences.

Methods of Data Collection

Sutton Cleaner collects personal data directly from you when you contact Sutton Cleaner, request a quote, book a service, provide instructions to staff, complete forms, or communicate by any channel. Sutton Cleaner may also collect limited information from publicly available sources where it is necessary to verify address details or to prevent fraud.

Lawful Basis for Processing

Sutton Cleaner processes your personal data only where a lawful basis applies under data protection law. The main lawful bases are:

Contract: Processing is necessary to enter into or perform a contract for cleaning or related services with you, including handling bookings, communications, and payments, and managing your account.

Legal obligation: Processing is necessary to comply with legal and regulatory obligations, such as tax, accounting, and record keeping requirements, and responding to lawful requests from competent authorities.

Legitimate interests: Processing is necessary for Sutton Cleaner’s legitimate interests, provided your interests and fundamental rights do not override those interests. These interests include managing and improving services, handling business operations, protecting property and staff, ensuring network and information security, and preventing and detecting fraud.

Consent: In limited cases, Sutton Cleaner may rely on your consent, for example for certain types of marketing communications where consent is required. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Purposes of Processing

Sutton Cleaner uses your personal data for the following purposes:

To provide cleaning and related services, including booking appointments, managing schedules, following your instructions, and providing customer support.

To manage customer relationships, including handling enquiries, feedback, and complaints, and communicating with you about changes to services or terms.

To process billing and payments, including issuing invoices, recording payments, and managing any refunds or disputes.

To operate, improve, and develop services, including analysing usage, service performance, and customer preferences to refine and adapt offerings.

To ensure security and prevent misuse, including preventing, investigating, and detecting fraud, unauthorised access, or other harmful activity.

To comply with legal obligations and protect legal rights, including maintaining appropriate records, responding to requests from public authorities, and establishing, exercising, or defending legal claims.

Data Sharing and Processors

Sutton Cleaner may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. Such third parties act either as independent controllers or as processors acting on Sutton Cleaner’s behalf.

Service providers and processors: Sutton Cleaner may engage third party service providers to assist with operations, including information technology providers, customer management tools, payment processors, invoicing and accounting services, and data storage providers. These processors are permitted to process your data only in accordance with documented instructions and must implement appropriate security measures.

Professional advisers: Sutton Cleaner may share data with professional advisers such as accountants or legal advisers where necessary for legitimate business purposes and compliance with legal obligations.

Authorities and regulators: Sutton Cleaner may disclose personal data where required by law or where necessary to protect rights, safety, or property, including cooperating with law enforcement, regulatory bodies, or courts.

Sutton Cleaner does not sell your personal data and does not share your data with third parties for their own direct marketing purposes.

International Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, Sutton Cleaner will ensure that an adequate level of protection is provided in accordance with data protection laws. This may involve using standard contractual clauses or ensuring that the recipient is located in a country that has been recognised as providing an adequate level of data protection.

Data Retention

Sutton Cleaner retains personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. In determining the appropriate retention period, Sutton Cleaner considers the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which the data is processed, and whether those purposes can be achieved by other means.

Customer and booking records will typically be retained for a period required to manage the relationship and for a further period necessary for legal and tax obligations. After the applicable retention period has expired, personal data will be securely deleted, anonymised, or archived in a way that prevents further active use.

Data Security

Sutton Cleaner takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include access controls, secure storage, restricted access to authorised personnel, and appropriate training on data protection responsibilities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and legal exceptions:

Right of access: You have the right to obtain confirmation as to whether Sutton Cleaner processes your personal data and, if so, to receive a copy of that data and information about the processing.

Right to rectification: You have the right to request correction of inaccurate personal data and to have incomplete data completed.

Right to erasure: You have the right to request deletion of your personal data where there is no good reason for Sutton Cleaner to continue processing it, subject to legal obligations and other exemptions.

Right to restriction of processing: You have the right to request that the processing of your personal data be restricted in certain circumstances, such as where you contest the accuracy of the data.

Right to data portability: In certain situations, you have the right to receive personal data you have provided in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.

Right to object: You have the right to object to processing that is based on legitimate interests, including profiling, and Sutton Cleaner will no longer process your data unless it can demonstrate compelling legitimate grounds or the processing is for the establishment, exercise, or defence of legal claims. You also have the right to object at any time to direct marketing.

Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before it was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or raise concerns about how your personal data is handled, you can contact Sutton Cleaner using the usual contact channels that you use for service enquiries or bookings. Sutton Cleaner will respond to requests and concerns in accordance with applicable data protection laws.

You also have the right to lodge a complaint with a data protection supervisory authority if you consider that your personal data has not been handled in compliance with data protection law. You are encouraged to contact Sutton Cleaner first so that any concerns can be addressed directly where possible.

Changes to this Privacy Policy

Sutton Cleaner may update this Privacy Policy from time to time to reflect changes in services, legal or regulatory developments, or internal practices. The updated version will be made available to customers and will apply from the date of publication. You should review this Privacy Policy periodically to stay informed about how Sutton Cleaner protects your personal data.