Accessibility Statement

Sutton Cleaner Accessibility Commitment

Sutton Cleaner is committed to providing an accessible and inclusive experience for all customers in the Sutton area, including people with disabilities and those using assistive technologies. This Accessibility Statement explains the steps we take to make our website and online services easier to use and more usable for everyone.

Our Accessibility Standards

We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised standards for making web content more accessible for people with a wide range of abilities. By working towards WCAG 2.1 AA, we intend to provide a digital experience that is perceivable, operable, understandable and robust for as many users as possible.

Our ongoing work includes regular reviews of new content, features and updates to help ensure they follow accessibility best practice for users in and around Sutton who rely on clear, simple and consistent digital services.

Support for Screen Readers

The Sutton Cleaner website is designed to be compatible with modern screen-reader software. We aim to use clear and descriptive headings, meaningful page titles and text that can be read in a logical order. Images that convey important information are provided with alternative text so people who cannot see the images still understand their purpose.

We avoid using images of text wherever possible and aim to keep our page layouts consistent across the site. This helps screen-reader users and customers with low vision in Sutton and the surrounding areas to find information about our cleaning services efficiently.

Keyboard Navigation and Operability

Our site is designed so that you can navigate the main pages, menus and forms using only a keyboard. We aim to provide a logical tab order and visible focus states so you can clearly see which element is selected when you move through the page using the keyboard.

Interactive elements, such as buttons and form fields, are created to be reachable and usable without a mouse. This supports people who use alternative input devices, as well as customers in Sutton who may have temporary or long-term mobility impairments that make mouse use difficult.

Readable Content and Layout

We aim to write content in clear, straightforward language and structure information using headings and paragraphs. This helps users with cognitive or learning disabilities, people whose first language is not English, and anyone who prefers concise information when booking cleaning services in Sutton.

We avoid relying on colour alone to convey meaning and aim for sufficient colour contrast between text and background. Where possible, we design layouts that can adapt to different screen sizes and zoom levels so text remains readable without excessive scrolling.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our website and digital tools to identify areas where we can improve. As our services and technology change, we will continue to update this statement and our approach, focusing on the needs of our customers in the Sutton Cleaner area and beyond.

Some parts of our site may not yet fully meet WCAG 2.1 AA. When we identify issues, we prioritise fixes based on the impact on users, especially those who rely on assistive technologies.

Contact for Accessibility Requests

If you experience any difficulty using the Sutton Cleaner website, or if you need information about our Sutton cleaning services in an alternative format such as large print, an accessible digital file or another reasonable adjustment, you can contact us using the contact form on our website or by writing to our postal address listed on the contact page.

Please include details of the page or service you were trying to use, the nature of the problem and any assistive technologies or settings you rely on. This will help us understand the issue and work towards a solution. We aim to respond to accessibility enquiries within a reasonable time and will do our best to provide the information or support you need.

Feedback and Support

Your feedback is vital in helping us improve accessibility for everyone who uses Sutton Cleaner online. If you have suggestions on how we can make our website or digital booking tools more accessible for people in Sutton, please let us know through our website contact options. We appreciate the time and effort taken to share your experiences and will consider all feedback as part of our ongoing accessibility improvements.